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Splunk education software#
Specific experience coordinating training or services, or supporting enterprise software sales teams – past experience with a Learning Management System (LMS) preferred.
Capacity to learn multiple tasks, and move quickly among different procedures and processes.Solid background with a variety of web-based desktop tools, including SaaS platforms such as Salesforce and Netsuite.Proficient with different web browsers and other online tools, and able to conduct quick and efficient web queries.Proficient with the Microsoft Office suite, especially Outlook, Word, and Excel.Self-starter, quick learner, well-organized, detail oriented, professional, positive, can-do attitude.Experience communicating with business customers in email and by phone.2+ years work experience in coordinator, project management, or customer service roles, preferably in software or similar technical field.Answering emails and phone calls from customers inquiring about training options.Updating the Learning Management System to reflect actual attendance and pass/fail status.Assisting instructors with logistics for onsite visits - classroom rentals, travel, etc.Ensuring that classes are filled but not oversubscribed.Communicating with instructors regarding their schedules.Coordinating education activities with sales, SEs and other field teams.Contacting customers and partners who have purchased training to schedule delivery and attendance.Handle all aspects of scheduling and tracking onsite and online instructor-led training class enrollments including: This is a high-energy position in a global company that requires someone who is quick to pick up new skills, and can work well with colleagues and customers around the world. The ideal candidate is someone who can quickly and efficiently locate information, troubleshoot problems or roadblocks, and swiftly identify solutions.
The Education Services Coordinator will assist partner, customers, and Splunk employees with Splunk Education registrations.
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